Your privacy is extremely important to us. This Privacy Policy explains how PoolPal collects, uses, stores, and protects your personal information when you use our mobile application or website.

1. Information We Collect

We collect information to provide safe and efficient services. This includes:

1.1 Account Information

• Name
• Email address
• Phone number
• Profile photo (optional)
• Password (securely encrypted)

1.2 Service Provider Information

• Business/Provider Name
• Services offered
• Subscription and payment details
• Working hours & availability

1.3 Service Usage Data

• Services booked or provided
• Booking history
• In-app communication

1.4 Location Data

• User-selected or live GPS location
• Real-time provider location

Location access is collected only with your permission.

1.5 Payment Information

• Transaction IDs
• Payment status
• Payment method (handled by secure gateways)

1.6 Device & Technical Data

• Device model
• Operating system version
• IP address
• App version
• Error logs & crash analytics

2. How We Use Your Information

• To create and manage your account
• To enable service browsing and booking
• To verify service providers
• To show real-time locations
• To ensure secure payments
• To improve app performance
• To send important alerts and updates
• To prevent fraudulent or unsafe activity

3. Sharing of Information

We may share details only for legitimate purposes:

• With service providers for fulfilling bookings
• With payment gateways for secure payments
• With law enforcement when legally required
• With analytics tools for app improvement (non-personal data)

We never sell your personal data.

4. Data Retention

Data is stored only for as long as necessary for service, compliance, and safety.

5. Your Rights

• Access your information
• Correct or update your account
• Request deletion
• Withdraw location permission
• Close your account

6. Data Security

We use industry-standard security measures:

• Encryption
• Firewalls
• Access controls
• Regular system audits

7. Children’s Privacy

PoolPal is not intended for children under 13. If such data is detected, it will be removed.

8. International Data Transfers

Your data may be processed in other regions under legal protection standards.

9. Policy Updates

This policy may be updated periodically. Users will be notified of significant changes.

10. Contact Us

PoolPal Support
Email: poolpalprivatelimited@gmail.com
Phone: +91 9876543210
Website: https://poolpal.techlanditsolutions.com/legal/contact_us